Help & FAQ
The gift card is the perfect gift. The gift card can have a face value and acts as a payment means. The beneficiary can choose the gift they really wants since the gift card gives them the freedom to purchase the products they desires
The gift card is very easy to use as a payment means when purchasing in a shop or online on the brand’s website.
The conditions of use for the card are specific to the brand. Thus, the card can either be used in a shop, on the brand’s website, or in both the shop and the brand’s website. The terms are clearly indicated on the product page and on the card or in accompanying documentation.
The period of validity of a gift card is usually one year, starting on the purchase date but can vary depending on brands. We specifically indicate the period of validity of each card on the product pages. The period of validity is also indicated on the gift card that the beneficiary receives.
The delivery is done by email, the E-gift card is a pdf. document that is sent after validation of your order.
You will receive your paperless E-gift cards immediately after validation of your order. (The delivery may take a couple minutes.)
Delivery is free.
The E-gift cards cannot be exchanged or refunded (total or partial refund) because the usage information is sent and immediately received by email.
In case you loose or forget your password, don’t panic, you can easily retrieve it.
You just need to go to the “my account” section and click on the ‘My account” button, or the “Connexion” button at the top right of the page
Then you can click on the “Forgotten password” button in order to receive by email a new temporary password.
You can edit your personal information once you’ve logged into your account. You can change your email address and password: in “Account Information”. You can also edit your billing address and your delivery address: in “address book”.
We accept payments by credit card. If you are the beneficiary of a Leetchi money pot, you can also make purchases on our site and pay with your money pot. We also accept Bitcoin payments via our partner, Bitpay.
You can use your payment card safely. Payments are secured by the Crédit Mutuel bank and their remote payment solution: CyberMut. The banking information you enter is encrypted and directly sent to the bank.
Find Your Gift never has access to your banking information.